Shipping and Returns

SHIPPING

A $7.95 flat rate applies to all orders under $99 within Australia. Orders over $99 will be shipped for free within Australia. We currently only ship International orders to New Zealand which implements a $25 flat rate.

Powersupps.com.au reserves the right to change this at any time.

In response to the COVID-19 outbreak we have introduced health and safety protocols which aim to minimise risks during the packing and delivery of your order. We will continue to monitor any recommendations outlined by the Australian Department of Health and update our processes accordingly.

RETURNS

Power Supps love to make sure you are completely satisfied with your products and experience.

Return unopened items within 14 days.

If you change your mind or simply aren’t happy for any reason, you can simply return your unopened product to our online warehouse within 14 days of purchase.

You must tell us you wish to cancel within 7 days of your receipt of the Goods;

The Goods must be returned to us within 14 days of your telling us you wish to cancel:

  • With both goods and all packaging in their original condition;
  • Securely wrapped;
  • Including a printed order receipt;
  • At your risk and cost.

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 14 days from the date of receipt;

If you do not return the Goods to us, you are still liable to us for the cost.

We are under no obligation to collect or recover Goods from you.

HOW TO REQUEST A RETURN

To begin processing any type of return, please contact our Customer Service team by calling (07) 3821 7778 or emailing info@powersupps.com.au and provide your name, the order number, and the reason for returning the product.

This includes if a product you receive is damaged during shipment, is not what you ordered or you are simply not satisfied.

STILL HAVE QUESTIONS?

Please call our amazing Customer Service team on (07) 3821 7778 Mon – Fri 10.00am-5.00pm AEST